Frequently Asked Questions

We offer comprehensive dog care services including:

• Dog Daycare – Fun-filled days of supervised play and socialization
• Overnight Boarding – Safe and comfortable stays with 24/7 staff on-site
• Professional Grooming – Full grooms, baths, nail trims, and specialty treatments
• Enrichment Training – Training add-ons to enhance your pup's experience

Address: 2619 Kavanaugh Blvd, Little Rock, AR 72205

We're located directly across the street from Box Turtle, right next door to Hangers Cleaners.

Parking: Street parking is available in front of the building, and there's a parking lot across the street.

Because our space is intentionally designed to maximize safety, comfort, and supervised play areas for the dogs in our care, we are not able to offer in-person tours during operating hours.

Our facility is compact, and every area is actively used throughout the day, so allowing walk-throughs would disrupt the dogs' routines and compromise their safety.

Booking is easy! You can make reservations through:

• Online Portal: hcdogspot.portal.gingrapp.com
• Mobile App: Download "Gingr for Pet Parents" from your app store

All dogs must have current vaccinations to ensure a safe, healthy community for every guest:

• Rabies (required)
• Bordetella (Kennel Cough) (required)
• DHLPP (Distemper/Parvo) (required)
• Canine Flu (highly recommended)

We are a smaller facility that focuses on one-on-one care. This allows us to provide individualized attention and tailor our approach to each dog's specific needs, rather than using a high-volume, group-based model.

Our staff has completed training through Dog Handler Academy and Pack Pro, ensuring they are knowledgeable in professional handling techniques, canine behavior, and safe, effective care practices.

We maintain a low staff-to-dog ratio, which allows for close supervision, calm interactions, and reduced overstimulation. This structure supports a consistently low-stress environment for all dogs in our care.

Yes! We encourage prospective clients to review our Google reviews to hear directly from others about their experiences with our facility.

Every pup at Hillcrest Dog Spot enjoys a structured, enriching routine designed to keep them comfortable, social, and well cared for from morning through bedtime. While we follow consistent rhythms each day, exact times may shift based on group sizes, weather, and rotation schedules.

Note: While we have established routines, timing may vary day-to-day based on the number of pups in attendance, weather conditions, and the individualized needs of each group.

We take all factors into account – size, age, and play style – because we want to set every pup up for success. Dogs will be placed where they do best, and if mid-day they decide they're better suited in a different area, we move them. Easy as that!

All playtime is supervised by our trained staff. Our facility is also fully equipped with 24/7 video monitoring to ensure a safe and secure environment at all times.

Yes. We intentionally limit the number of dogs in our facility to maintain a safe, attentive, and low-stress environment. On average, we care for between 30–50 dogs total per day, with a maximum of 35–40 overnight guests. While the State of Arkansas does not regulate capacity by square footage, we proactively uphold a low staff-to-dog ratio of approximately 1:10–1:12, which allows for hands-on supervision and individualized care—far exceeding the standards of many high-volume facilities.

Yes, we do! Your first day is completely FREE and considered a Behavioral Trial Assessment. This helps us understand your pup's personality and ensure they're a good fit for our daycare environment.

Other than perhaps a snack at lunch, we ask that you do not bring anything to daycare other than your pup on a well-fitted leash, collar, or harness.

Yes, we love puppies! 🐶

Any pup over the age of 9 weeks old with at least their first round of shots is welcome. We have a Puppy Playschool option available specifically designed for our youngest guests!

Your dog's boarding stay includes all of our standard care at no additional charge:

• Full access to daycare/structured playtime each day of their stay
• Feeding of owner-provided meals according to your instructions
• Medication administration, including routine supplements or prescriptions

We also offer a selection of optional upgrades and add-on services to enhance your pet's stay, including enrichment activities, grooming services, special treats, and more.

Yes! We have overnight staff on-site every single night. Your pup is never left alone.

Yes! As long as they get along, sibling dogs can stay together. If they need to be separated, we put them in separate areas/crates next to each other so they can still see and sense each other.

We ask that you only bring their food (labeled) and 1 chew toy if absolutely necessary that they can have at night or at naptime.

Please note: No squeaky toys allowed!

All owners should have their vet listed on their profile. Our process:

1. First: We always reach out to owners to make them aware and get guidance on how they would like the situation handled
2. Second: If owners cannot be reached, we contact the emergency contact on file
3. If all else fails: We personally use Hillcrest Animal Hospital (across the street), Cantrell Animal Clinic, and AVES for emergency care

Yes, we administer medication at no extra charge.

Anytime during open business hours!

Remember: No drop-offs or pick-ups between 12:00 PM - 2:00 PM (naptime).

Yes, $30 extra – and we need to know in advance. A simple call will do!

We offer full-service grooming including:

• Full haircuts/grooms
• Baths (includes nail trim)
• Color grooming
• De-shedding treatments
• Nail trims
• Specialty treatments

3-4 hours depending on your pup's behavior and our list of appointments for the day.

Yes! We have no restrictions on breeds or coat types.

Absolutely! Whatever you please – just let us know your preferences and we'll work with you to achieve the look you want.

All of the above! We offer comprehensive grooming services to meet all your pup's needs.

Absolutely! We work patiently with anxious pups and those with special needs to ensure a comfortable grooming experience.

Depending on the severity, matted fur typically has to be completely shaved down. This is the safest and most comfortable approach for your pup.

Both! We use whichever method is best suited for your pup's specific needs and comfort level.

Required vaccinations:

• Rabies
• Bordetella (Kennel Cough)
• DHLPP (Distemper/Parvo)

Highly recommended: Canine Flu vaccine

Yes! If we find fleas on your pup, we will give them a flea bath and a $50 flea fee will be incurred.

Yes! Just please give us clear instructions so we can provide the best care for your pup.

Yes, up to a year of age. After that, dogs must be spayed or neutered to attend.

Overnight boarding reservations have a 50% deposit required at the time of booking.

We have a card on file for all clients. We also accept cash.

Yes! We offer daycare packages and a monthly membership which gives you discounts on all services.

If the cancellation is within our policy, yes. If you pick up early and still have days planned, you will be charged the full amount.

Yes – there's a $10 upcharge on all overnight rates during holidays and peak seasons.

Follow our Facebook page for daily photos of all pups throughout the day!

You may also select a Photo/Text update add-on to any reservation for personalized updates.

We communicate via phone call or text message. Make sure your contact information is up to date in your profile!

Always! But please note we may not answer immediately if we're busy caring for the pups. We'll get back to you as soon as possible.

On your pup's first free day of daycare, they will get a feature on our Facebook page!

You may also select a Photo/Text update add-on to any reservation.

Yes! We do not accept walk-ins. Please schedule your pup's first day (which is free!) through our portal.

Simply go to our portal at hcdogspot.portal.gingrapp.com and sign up. The registration process will guide you through all required information.

Arrive at your scheduled appointment time. No need to come early – we'll be ready for you!

You can submit vaccination records by:

• Uploading to your pup's portal profile
• Emailing to [email protected]

We LOVE them! Yes! 🐾 Senior dogs are absolutely welcome at Hillcrest Dog Spot.

No. For the safety of all dogs and staff, we are unable to accommodate reactive dogs at this time.

Depending on the specific mobility issue, yes, possibly. Please reach out to discuss your pup's needs so we can determine if we're a good fit.

Yes, we do! And there's no extra charge for medication administration.

Yes! We offer Solo Play sessions for dogs who prefer one-on-one attention or need to play separately from group activities.