Gingr for Pet Parent's Portal Guide

1. Log in and Select a Pet

Log into the Customer Portal. From the homepage, view your pet cards. Pets who need evaluations will show the Evaluation icon and a "Requires Evaluation" badge. Pets who have passed all required evaluations will show the green passed icon and will not display the Evaluation category when booking.

2. Begin the Booking Process

Select the Book Clock Icon from the homepage or select the pet you wish to book and then click the blue 'Book' button. On the Booking Category screen, you will see all available categories. Categories that require an evaluation will display the "Requires Evaluation" badge. Categories for which the pet has already passed will appear normally (e.g., Boarding, Daycare).

3. Redirect to the Evaluation Category

If a pet has not yet passed the required evaluation for a chosen category (for example, Daycare), the system will automatically redirect the booking to the Evaluation category and ensure the correct evaluation type (e.g., Daycare Evaluation) is selected.

4. Complete the Evaluation Booking

Choose the dates for the evaluation. If applicable, select a specialist. The specialist list will auto-expand if there is only one option. If no services are available for this evaluation type, the system will skip directly to the review step. Confirm the details and submit the reservation request.

1. Navigate to the Portal

Navigate to the customer portal for your facility at hcdogspot.portal.gingrapp.com.

2. Select Your Pet

From the Home menu, select your pet(s) and then select the blue Book button.

3. Choose Booking Details

Choose a booking type, date(s), and any service add-ons.

4. Review and Submit

Add any applicable notes, review an estimate if desired, and then select Submit.

1. Start Booking Process

During the booking process, select the first Date you would like to book and enter the pickup and dropoff times.

2. Add More Dates

Select + Add More Dates.

3. Configure Recurring Schedule

In the side panel, select which day(s) of the week to book these recurring appointments - multiple days can be selected. Enter how often to schedule these reservations - the number entered here is the number of weeks between bookings. Finally, select an end date for the series.

4. Review Available Dates

Select Available Dates to display the list of booking dates. Once the dates are displayed, you can select Add Dates. If any days are at capacity or are disabled dates you will receive an error. You can reach out to the business if you are unable to book the dates needed. You can also manually remove certain dates if needed.

5. Complete Booking

After a green success message displays, proceed to the next steps to add services and notes as needed. On the Review tab, a list of the selected dates will be displayed. At the bottom of the list of bookings select Submit Request.

1. Start Booking Process

During the booking process, select the first Date you would like to book and enter the pickup and dropoff times.

2. Add More Dates

Select + Add More Dates.

3. Select Specific Dates

In the side panel, select the tab Specific Dates. Select the date you would like to add. If you would like to add more than one additional date, click Add More. Select the next date and repeat the process as needed.

4. Add Dates and Complete

Once the dates you wish to book are displayed, you can select Add Dates. After a green success message displays, proceed to the next steps to add services and notes as needed. On the Review tab, a list of the selected dates will be displayed. At the bottom of the list of bookings select Submit Request.

1. Log in to Customer Portal

You can do this by clicking the link from the Gingr PreCheck email or SMS message sent by the facility, logging into the Pet Parent Mobile App, or by logging in through a browser. If you choose to log in to the portal via the Pet Parent Mobile App or through a browser, select Gingr PreCheck form notification from the Customer Portal Notification Center on the dashboard. If you clicked the link directly from the Gingr PreCheck email or SMS message sent from the facility, this will direct you straight to the associated Gingr PreCheck form.

2. Start PreCheck

Select the Start Gingr PreCheck button.

3. Fill Out Required Information

Fill out all required information. The Gingr PreCheck form is split into sections for owner information, the pet's information, and the booking information. All required fields will have a red asterisk by the title of the field. When you fill out a section, there will be a "next section" button at the bottom of the screen.

4. Complete and Check In

Once all of the Gingr PreCheck information is filled out, you will receive a green success message and the page will give you check-in instructions. When you arrive at the facility on your scheduled start date, select the I'M HERE button at the bottom of the last page of the Gingr PreCheck form. This will notify the facility of your arrival.

Method 1: Sign Agreements from Your Profile

Important: You may only sign your legal agreements by editing your profile if your pet care facility has configured specific settings to allow this. If this option is not available to you, please utilize one of the alternate methods below.

1. Log into your Customer Portal > Account.
2. Select Manage Profiles.
3. Select Edit.
4. Select View & Sign to successfully sign any listed agreements.

Method 2: Sign Agreements from Waivers & Agreements

1. Log into your Customer Portal > Account.
2. Select Waivers & Agreements.
3. Select Sign to read and sign your agreement.

Method 3: Sign Agreements During Booking Process

1. Log into your Customer Portal > Book.
2. Select the Booking Category, as well as the reservation type you'd like to request.
3. A slide-out window will appear from the right where you can read the agreement required for that reservation type, as well as sign.

Log In

Navigate to the customer portal page for your facility: https://hcdogspot.portal.gingrapp.com.

From here you have the option to log into your current Gingr account or create a new profile.

If the business has created the profile on your behalf: You would choose the option to sign in with your email address or phone number. You will be prompted to create your own unique password for future logins.

Sign Up

If you do not yet have a customer profile with Gingr: You can create one from this page by choosing the "Sign Up" button. This will bring you to the required forms to fill out for the owner and pet profiles as well as allow you to set your password.

Contact Facility

This button will allow you to view the facility's contact information as well as fill out a form that will be submitted to the facility directly. This form is customizable so the fields may differ between facilities.

1. Download the App

Clients can download the free mobile app by searching for "Gingr for Pet Parents" in the Apple App Store or Google Play Store. In order to access the customer portal for your facility using the app, you will need to obtain a unique invite code from the business. If you are unsure of the invite code for your facility, please contact them directly to request this information.

2. Enter Facility Code

Once you have downloaded the Gingr for Pet Parents app from the Apple App or Google Play store, enter the invite code provided by your facility (our facility code is 328072) and then tap Continue. After the invite code has been entered successfully, you will be immediately taken to the portal's login page.

3. Log In or Sign Up

Here, you can sign in using the email address or phone number that you have on file with the facility. If you do not already have a customer portal account, you can create one from this page by choosing the "Sign Up" button.

4. Subsequent Uses

On subsequent uses of the app: Tap on the name of your facility and enter your login credentials. If you have provided an invite code for more than one facility, you will see each one listed and you can choose the applicable one as needed.

1. Access Account Section

Log in to the Customer Portal and click on the left-hand paw print Account button or scroll down on the home page and select the paw print Account button.

2. Upload Records

Select the up-arrow cloud icon Upload Records.

3. Choose Upload Method

On the Upload Records page, you can choose one of three options:

• Drag & drop the file onto the up-arrow cloud icon
• Select the up-arrow cloud icon and manually select your computer file
• Send an email to the designated @shots.pet email address (for Hillcrest Dog Spot: [email protected])

4. Confirm Upload

Once the file is uploaded, a green Success box with checkmark will appear.